Welcome to the Just Mark Help Center. Below are some of the most frequently asked questions by our customers.
1. Are your products authentic?
Yes. All products sold at Just Mark are 100% authentic and sourced directly from authorized manufacturers and distributors. We do not sell replicas, fakes, or counterfeit items—ever.
2. What types of products do you sell?
We offer a curated collection of luxury apparel, footwear, bags, and accessories for men and women. Our product lineup features well-known global brands at exclusive prices.
3. Where do you ship?
We currently ship across the UAE and select countries in the Middle East. If your location is not listed at checkout, please contact our support team.
4. How long does delivery take?
For orders within the UAE, delivery typically takes 1 business day. International shipping times may vary depending on your location.
5. What is your return policy?
You can return any item within 7 days of receiving your order. Items must be unworn, unused, and in original condition with tags attached. Sale items and certain accessories may not be eligible for return. For full details, visit our Returns Policy.
6. How do I initiate a return?
Email us at support@justmark.net with your order number, item name, and reason for return. Our team will guide you through the process.
7. How are refunds processed?
Once your return is received and approved, a refund will be issued to your original payment method within 5–7 business days. Shipping fees are non-refundable unless the item was defective or incorrect.
8. What payment methods do you accept?
We accept major credit and debit cards, as well as secure payment options provided at checkout.
9. Can I cancel or modify my order?
Orders can be modified or canceled only before they are shipped. Please contact us immediately if you need to make changes.
10. How can I contact customer support?
Our support team is available daily from 10 AM to 8 PM. You can reach us at support@justmark.net or use the contact form on our website.
Still have questions? We’re here to help. Contact us anytime at support@justmark.net.